Customer Support

Questions about an order, or something that arrived not quite right? Email Ali directly atali@shellseekerbyali.com. She reads every message herself and usually answers within a day or two.

If your question is about a specific order, include the name and email you ordered with so she can find it quickly.

Custom orders

Want something made just for you? Use the custom order form to tell Ali what you have in mind and send her a photo for inspiration.

Made to order

Every piece is handmade after you order it, so please allow a little extra time before it ships. No two shells are exactly alike — you’re ordering the design, and the shell underneath will have its own natural shape and color.

Shipping & tracking

We ship within the United States. Shipping is calculated at checkout from your address, and you’ll get a tracking number by email once your order ships.

Damaged or wrong item

Shells are fragile, and we pack them with care. If something arrives broken or isn’t what you ordered, email Ali within 7 days of delivery with a photo, and she’ll make it right with a replacement or a refund.

Returns & cancellations

Because each piece is made just for you, we can’t accept returns for a change of mind. If you need to change or cancel an order, email as soon as you can — if Ali hasn’t started on it yet, she’ll cancel it for a full refund.

Receipts

Your receipt is emailed by Stripe, our payment processor, right after checkout. If you can’t find it, check your spam folder, or email Ali and she’ll resend it.